F.A.Q
We provide 24/7 customer support via email and phone to assist with any issues you may encounter. Just go to our Contact Us page to get in touch.
Yes, we offer onboarding resources, tutorials, and training sessions to help you and your team get started effectively.
Of course, get in touch with us here and we’ll organise a site visit at one of our customer sites.
When you start a free trial with us, we send you our TMM Connect hardware and can either send an engineer on-site to help you install, or install it ourselves. Then we give you a full training session to make sure you get the best out of our service. We’ll organise a Data Review check in call halfway through to make sure you’re getting value. After the Trial period has finished, typically a month, you’ll decide whether you want to continue or just send the hardware back to us.
TrackMyMachines provides data on many key performance indicators, including:
TrackMyMachines works will all machinery, not just CNC machines as long as it’s drawing power when it’s productive.
Currently we have support for the following CNC machine controls:
Coming soon are the following controls:
Our hardware stores data locally during an internet outage and will automatically send the data once the connection is restored.
Managing production in a facility that makes many different discrete products is difficult when you don’t measure how many hours your machines are actually running. When you start to monitor your machines, instantly you have a KPI that directly relates to your productivity.
We use algorithms specifically designed for machinery that used the current sensor data to infer the status of the machine.
TrackMyMachines uses non-invasive current sensors to measure whether your machinery is being productive or not. That means you can monitor any machine that draws power when it’s being productive. We can support you with finding the right cable to clamp the current sensor around.
Our TMM Connect hardware can either connect to your network with WiFi or Ethernet and send data securely (with client and host verified SSL) to our servers. You don’t need to do any port opening in your firewall. If you can connect to the internet from your laptop on the WiFi, we can send out data too. We can also provide a 4G Gateway that offers a completely isolated network to send our data through.
When you buy a software subscription to TrackMyMachines you benefit from regular updates, ensuring that you always have the latest features and improvements. Additionally, TrackMyMachines manages data security and backups, allowing you to focus on your work without worrying about maintaining the system or protecting your data. Instead if you were to buy a one-off license on-premise there would be limited service and support.